IT support services

Information technology (IT) support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. ZeSlap IT support services are backed of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.

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Scope of IT Components We Tackle

ZeSlap can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.

IT infrastructure infographic

What You Get with IT Support Services

Multi-tier incident resolution pipeline:
  • L1. A user support team.
  • L2. A technical support team.

  • L3. A team of software engineers.


Detailed descriptions of the IT infrastructure and operating procedures:
  • SOPs for ticket resolution, change and incident management, CI/CD flows.
  • Network maps.

  • Configuration management database.

  • Infrastructure improvement plan.

Self-service training materials for users:
  • Knowledge base articles.
  • FAQs.

  • User manuals.


User satisfaction and adoption improvements:
  • Check icon UX testing/monitoring.
  • Check icon Surveys and user experience studies with CSAT improvement plans based on their results.
  • IT environment benchmarking against PCI DSS, HIPAA, etc.
  • Compliance gap mitigation plans.


Regular and transparent reporting:
  • Service level reports.
  • Maintenance reports.
  • Health check reports.
  • Security assessment reports.
  • Incident reports with root cause analysis.

Our services

We provide quality and professional services.

It's faster and easy

Schedule a free consultation with us today

Call us for immediate support on this number

(243) 978 092 058

Send us an email for any kind of inquiry

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Goma, D.R Of Congo