1. The chances of consuming more than one incident in the case of supporting modules as we may require more time studying its functionality. Therefore, the chances of consuming more incidences will be high.

2. The standardized time allocation for an incident is one hour and if it exceeds the time range each additional hour will be considered as an incident.

3. ZeSlap Platforms offer multiple support plans for businesses who need a robust, foolproof, and reliable ERP system for their business efficiency and productivity. ZeSlap Support Plans offer highly responsive technical support, implementations, post-installation support, and more. Our flexible support plans are intelligently crafted that you pay only for the services you need and the time we spend addressing your ERP issues.

4. ZeSlap provide remote Odoo support via text, telephone or screen sharing within the agreed response times. The Support Mediums include:

• Email
• Telephone
• Skype
• Team viewer
• Zoom
• Anydesk
• Hangout

5. ZeSlap support period starts soon after the successful payment from the customer. The work commences from the date of amount received from the customer.

6. ZeSlap Odoo support services will be only applicable for the all versions of Odoo. Support area includes:

• Odoo user functional training
• Odoo functional assistance
• Odoo technical guidance
• Bug fixing

7. To enable ZeSlap to respond towards certain Odoo problems, ZeSlap may require that customer furnish ZeSlap with a test case and sufficient documentation to allow recreation of the Odoo problem.

8. The customers are responsible for maintaining an appropriate connection to the Internet or your telecommunication medium in order to avail remote support service from ZeSlap.